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How to Get Help (International)
Iomega® is committed to providing a first class technical support service. To meet this goal, we offer a variety of support options designed to meet the needs of a wide range of users including a 24-hour Technical Support Service. 24-Hour Technical Support Iomega®'s Web Site: http://www.iomega-europe.com
Our European technical support web page offers you support 24 hours a day in various European languages. Here's just some of what's available:
This system works just like a "live technical support agent." You will be asked a series of questions relating to your technical inquiry, which you answer by using the keys on your
telephone keypad. The system will make a diagnosis of your inquiry and provide you with a
solution over the phone or by fax. To access this system, dial the above number directly or
call Iomega Technical Support on our technical support telephone lines and from the menu
options you can choose to transfer to this system. FaxBack: +353-1-4105-060 FaxBack is a simple-to-use automated Fax Help system where you can find answers to common questions and troubleshooting information in various European languages. This system contains a listing of documents per product that you can order via your telephone keypad. FaxBack will then fax the ordered documents to your fax machine directly. To access this system, dial the above number directly or call Iomega Technical Support on our technical support telephone lines and from the menu options you can choose to transfer to this system.
Technical Support When contacting Iomega Technical Support, you must:
Product Return or Repair Please call Iomega Technical Support for information on returning your Iomega product for repair.
Warranty Information Limited Warranty (Drives and Media) Coverage Iomega warrants this hardware product to be free from defects in materials and workmanship for the warranty period. This non-transferable, limited warranty is only to you, the first end-user Purchaser. The warranty begins on the date of purchase and lasts for the period specified below:
Excluded Products and Problems This warranty does not apply to: (a) Iomega software products; (b) expendable components such as fuses or bulbs; or (c) third party products, hardware or software, supplied with the warranted product. Iomega makes no warranty of any kind on such products which, if included, are provided “AS IS.” Excluded is damage caused by accident, misuse, abuse, unusually heavy use, use of non-Iomega supplied or approved media, exposure of media to excess magnetic fields, or external environmental causes. Remedies Your sole and exclusive remedy for a covered defect is repair or replacement of the defective product, at Iomega’s sole option and expense, and Iomega may use new or refurbished parts or products to do so. If Iomega is unable to repair or replace a defective product, your alternate exclusive remedy shall be a refund of the original purchase price. The above is Iomega’s entire obligation to you under this warranty. IN NO EVENT SHALL IOMEGA BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES OR LOSSES, INCLUDING LOSS OF DATA, USE, OR PROFITS EVEN IF IOMEGA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In no event shall Iomega’s liability exceed the original purchase price of the drive or the media disk. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Obtaining Warranty Service You must notify Iomega within the warranty period to receive warranty service. Information on warranty service is available from Iomega Customer Service. Currently your warranty entitles you to free technical support for Clik! and other Iomega products throughout the warranty period. After that time you may be charged a support fee to consult with an Iomega representative. If the Iomega representative determines your Product is eligible for warranty service, you will be required to return it to Iomega, shipping prepaid, along with proper identification, a return authorization number provided by the representative, and proof of purchase. Iomega will not protect, recover, or return data during warranty service so you should duplicate your data before shipment. Limitations THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. To the extent permitted by applicable law, IOMEGA SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Any implied warranty required by applicable law shall be limited in duration to the express warranty term. Some jurisdictions do not allow disclaimers of implied warranties or limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from jurisdiction to jurisdiction. Any suit for breach of any warranty on your Product must be filed within 1 year of the first date the suit could have been brought. |
