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How to Get Help (U.S. and Canada Only)
Iomega®'s goal is to provide state-of-the-art support for its customers. Over time, our support options and pricing policies may change in light of evolving technology and global changes across the computer industry. This section of the manual contains information on the support options available at the time this manual was prepared. For up-to-date support information, contact Iomega®'s Home Page on the World Wide Web or call our automated FaxBack Help system at 1-801-332-5763.
Iomega®'s Home Page: http://www.iomega.com
If you have access to the Internet, Iomega®'s home page offers you advanced problem-solving support readily available 24 hours a day from a single Web site. Here's just some of what's available from our home page:
Automated Voice Technical Support: 1-800-879-7660 (U.S. and Canada Only) This free, 24-hour support option lets you use a touch-tone phone to quickly and easily access prerecorded solutions to common problems. Just dial 1-800-879-7660 and the automated voice technical support system will guide you through a series of questions to an easy-to-follow solution.
Automated FaxBack Help: (801) 332-5763 (U.S. and Canada Only) Our FaxBack automated help system lets you use any touch-tone phone to instantly retrieve detailed support information to your Fax machine. When you call our FaxBack Help number, you can order a catalog listing the FaxBack documents available for your Iomega® product, or any document listed in the catalog. Just follow the voice instructions to order what you need.
One-on-One Iomega® Technical Support: 1-888-4-IOMEGA* (1-888-446-6342) If you don't have access to the Internet or a Fax machine and you have a problem you just can't resolve using our automated voice technical support system or the troubleshooting information in the manual, you can call one-on-one technical support for help. One-on-One technical support is provided free of charge only for 30 days from your first call during the warranty period. After that time, a charge of $14.99 may apply. Technical support policies are subject to change at any time. Product Return or Repair For information on returning your Clik! Mobile Drive or other Iomega® product for warranty service (or repair after the warranty period), please call the Iomega® Customer Satisfaction Hotline at 1-888-4-IOMEGA (1-888-446-6342). Because many returns are found to be due to a technical problem rather than a defective product, you may want to check with Iomega® technical support before returning your drive. Our trained support personnel can often resolve the problem over the phone.
Product Information Call 1-800-MY-STUFF (1-800-697-8833) for information on new Iomega® products, promotions, and rebates. You can also purchase Iomega® products over the phone using your credit card (VISA, MasterCard, American Express, or Discover). Simply select the option of interest to you. See the Iomega® web site for detailed product specifications.
International Support Numbers For information on international customer support options and phone numbers, contact the Iomega® Web site at http://www.iomega.com.
Limited Warranty Information Coverage Iomega® warrants this hardware product to be free from defects in materials and workmanship for the warranty period. This non-transferable, limited warranty is only to you, the first end-user Purchaser. The warranty begins on the date of purchase and lasts for the period specified below:
Excluded Products and Problems This warranty does not apply to: (a) Iomega software products; (b) expendable components such as fuses or bulbs; or (c) third party products, hardware or software, supplied with the warranted product. Iomega makes no warranty of any kind on such products which, if included, are provided "AS IS." Excluded is damage caused by accident, misuse, abuse, unusually heavy use, use of non-Iomega supplied or approved media, or external environmental causes. Remedies Your sole and exclusive remedy for a covered defect is repair or replacement of the defective product, at Iomega's sole option and expense, and Iomega may use new or refurbished parts or products to do so. If Iomega is unable to repair or replace a defective product, your alternate exclusive remedy shall be a refund of the original purchase price. The above is Iomega's entire obligation to you under this warranty. IN NO EVENT SHALL IOMEGA BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES OR LOSSES, INCLUDING LOSS OF DATA, USE, OR PROFITS EVEN IF IOMEGA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In no event shall Iomega's liability exceed the original purchase price. Some states do not allow the inclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Obtaining Warranty Service You must notify Iomega® within the warranty period to receive warranty service. Information on warranty service is available toll free at 1-888-4-IOMEGA (446-6342). This number is the same as that used for Iomega's fee based technical support. Currently, for Clik! drive products, your warranty entitles you to free technical support. Iomega reserves the right to change this policy at any time and without notice. If Iomega representative determines your Product is eligible for warranty service, you will be required to return it to Iomega, shipping prepaid, along with proper identification, a return authorization number provided by the representative, and proof of purchase. Iomega will not protect, recover, or return data during warranty service so you should duplicate your data before shipment. Limitations THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. To the extent permitted by applicable law, IOMEGA SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Any implied warranty required by applicable law shall be limited in duration to the express warrant term. Some states do not allow disclaimers of implied warranties or limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. Any suit for breach of any warranty on your Product must be filed within one (1) year of the first date the suit could have been brought. Patent Information Protected by U.S. Patents 4,415,939, 5,44,444, and Patent applications pending in the U.S. and other countries. |
